There are several techniques that you can suggest to the inmate to help control and manage their anger:
Encourage the inmate to work on recognizing what their triggers are and what they can do to avoid them – managing one’s anger is a skill that requires continual practice
Suggest that the individual takes a moment (ex: count to ten) to allow for time to think about what they want to say when feeling angry before saying something that might instigate the situation further
Brainstorm solutions to find productive ways to deal with anger – suggest going outside (timing permitting), write in a journal, talk to someone you trust, read a book
Remove the individual from the source of the stressor
Attempt to redirect the conversation and help the individual relax to prevent escalation of the situation
Acknowledge and validate what the individual is saying
Be an active listener and stay calm
Engage in relaxation techniques (breathing, progressive muscle relaxation)
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